He rented a car, and now he and his family are driving from Phoenix to Boston, a 39-hour trek, to fulfill his 17-year-old son’s wish of going to the Winter Classic.
Southwest Airlines CEO Bob Jordan released an apology to stranded travelers as the beleaguered airline continues to grapple with what US Transportation Secretary Pete Buttigieg has referred to as a complete "meltdown" of the system. In all, Southwest...
Southwest Airlines could be slapped with major penalties for ruining Christmas for thousands of travelers by canceling flights during the holiday weekend.
As Southwest Airlines scrambled to get its planes back in the air and its passengers back home heading into Thursday, US Transportation Secretary Pete Buttigieg has taken a sharp line with the company.
It's Thursday. The Christmas storm that dumped many feet of snow across most of America was mostly over by Monday. Still, Southwest canceled another 2,300 flights today, long after its rivals had resumed normal service.
The attorneys general of 38 states claimed that Pete Buttigieg's Department of Transportation "failed to respond" to thousands of consumer complaints about America's airlines.
A viral video posted by Southwest Airlines passenger Amani Robinson shows a Nashville airport police officer threatening to arrest stranded travelers for trespassing if they fail to leave a secured area.
“Many of our people have been forced to work 16-hour or 18-hour days during this holiday season,” said the president of Local 555 of the Transport Workers Union of America.
This was a bad, bad week for holiday travelers in the United States. First there was the raging storm that caught many people in perilous situations far from home: Here are some of their stories. Then Southwest went into an almighty days-long...
A Louisiana man said Southwest offered only a credit to him and his daughter after scrapping their Dec. 27 flight to Portland, Ore., from New Orleans and being unable to book alternative travel.